Privacy Policy

Papa’s Lifeline Veterinary Hospital Privacy Policy

Papa’s Lifeline Veterinary Hospital (“we,” “our,” or “us”) is committed to safeguarding the privacy and personal information of every pet parent who visits our clinic, uses our website, or interacts with us digitally or physically. This Privacy Policy explains how we collect, use, store, share, and protect your personal data, along with the choices and rights you have regarding your information.

Your trust matters to us — and so does your pet’s well-being. That’s why we handle your information with the same care and responsibility we bring to every patient we treat.

1. Information We Collect

We collect both personal and non-personal information to provide you with the best possible experience and veterinary care. The types of information we may collect include:

• a) Personal Information
  • Full name
  • Contact details (email address, phone number, residential address)
  • Identification details (optional)
  • Payment and billing details
  • Feedback, testimonials, or service reviews
• b) Pet Information
  • Pet’s name, breed, age, sex, and medical history
  • Vaccination records, treatment notes, and diagnostic reports
• c) Digital Information
  • IP address, browser type, and device information
  • Website usage behavior via cookies and analytics tools
  • Communication preferences
  • Appointment requests and queries submitted via forms

We collect this information directly from you through online forms, appointment bookings, feedback submissions, in-person visits, and digital interactions (like chats, emails, and calls).

2. How We Use Your Information

The data we collect is used for the following legitimate business purposes:

• To provide veterinary services: Including diagnosis, treatment, consultations, and ongoing care for your pet.
• To manage appointments: Including reminders, confirmations, and rescheduling.
• To communicate with you: Regarding your pet’s health, service updates, or inquiries.
• To personalize your experience: Ensuring smoother visits and tailored communication.
• To maintain internal records: Medical, administrative, and financial documentation.
• To improve our website and services: Analyzing user behavior to enhance performance.
• To meet legal or regulatory requirements.

3. Legal Basis for Processing (As Applicable)

We process your personal information under one or more of the following legal grounds:

• Your explicit consent, where required.
• For the performance of a contract (e.g., when you book a service).
• To comply with legal obligations.
• For our legitimate interests in managing and growing our business responsibly.

4. Information Sharing and Disclosure

We do not sell your personal information. However, we may share data under strict privacy obligations in the following cases:

• Third-party service providers are assisting us with payment processing, digital infrastructure, appointment reminders, or customer support.
• Veterinary specialists or partner clinics, if your pet is referred for further treatment (with your consent).
• Legal or governmental authorities, when required by law, court order, or regulatory compliance.

All third parties are required to follow confidentiality and data protection protocols.

5. Data Security

We implement appropriate physical, digital, and administrative safeguards to protect your data from loss, misuse, unauthorized access, alteration, or disclosure. These measures include:

• SSL encryption for online communications
• Secure storage systems and restricted data access
• Regular staff training on privacy and data protection

Despite our efforts, please be aware that no method of transmission or storage is 100% secure. We encourage you to be cautious when sharing sensitive data online.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These may:

• Help us recognize your browser/device
• Analyze website traffic and user behavior
• Save preferences for faster access

You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are turned off.

7. Your Rights and Choices

Depending on local laws and regulations, you may have the following rights regarding your personal data:

• Right to access— Request a copy of the personal data we hold.
• Right to rectification—Request corrections to any inaccurate or incomplete data.
• Right to erasure—Ask for your data to be deleted under certain conditions.
• Right to restrict processing— Limit how we use your data.
• Right to object—Opt out of marketing or non-essential communication.
• Right to data portability—Receive your data in a usable format.

To exercise any of these rights, please contact us via the details provided below.

8. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or operational requirements.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies separately.

10. Children’s Privacy

Our services are intended for use by adults and pet owners. We do not knowingly collect personal information from individuals under the age of 18 without verified parental consent. If we become aware of such data, we will take steps to delete it.

11. Contact Us

If you have any questions, concerns, or feedback regarding our privacy practices, or if you’d like to exercise your rights, please contact us:

• Papa’s Lifeline Veterinary Hospital
• Email: papaslifeline.in@gmail.com
• Phone: +91 7349 450 915
• Website: https://papaslifeline.com/