Papaâs Lifeline Veterinary Hospital (âwe,â âour,â or âusâ) is committed to safeguarding the privacy and personal information of every pet parent who visits our clinic, uses our website, or interacts with us digitally or physically. This Privacy Policy explains how we collect, use, store, share, and protect your personal data, along with the choices and rights you have regarding your information.
Your trust matters to us â and so does your petâs well-being. Thatâs why we handle your information with the same care and responsibility we bring to every patient we treat.
We collect both personal and non-personal information to provide you with the best possible experience and veterinary care. The types of information we may collect include:
We collect this information directly from you through online forms, appointment bookings, feedback submissions, in-person visits, and digital interactions (like chats, emails, and calls).
The data we collect is used for the following legitimate business purposes:
We process your personal information under one or more of the following legal grounds:
We do not sell your personal information. However, we may share data under strict privacy obligations in the following cases:
All third parties are required to follow confidentiality and data protection protocols.
We implement appropriate physical, digital, and administrative safeguards to protect your data from loss, misuse, unauthorized access, alteration, or disclosure. These measures include:
Despite our efforts, please be aware that no method of transmission or storage is 100% secure. We encourage you to be cautious when sharing sensitive data online.
Our website uses cookies and similar technologies to enhance your browsing experience. These may:
You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are turned off.
Depending on local laws and regulations, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us via the details provided below.
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or operational requirements.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies separately.
Our services are intended for use by adults and pet owners. We do not knowingly collect personal information from individuals under the age of 18 without verified parental consent. If we become aware of such data, we will take steps to delete it.
If you have any questions, concerns, or feedback regarding our privacy practices, or if youâd like to exercise your rights, please contact us: